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What to expect after Tuesday, May 28, 2019

Personal User ID

If you are currently a registered personal Online Banking user, your Online Banking ID will be the same.
Note: Your Online Banking ID was formerly known as your Username or Online Banking Login.

Business User ID

If you are currently a Company Administrator, your Online Banking ID will be the same.

In order to complete the initial setup, each Admin user must select the Cash Management tab located on the main navigation bar.

Password

To log on the new system on Tuesday, May 28, 2019, you will use a temporary password that will be the last 4 digits of your Social Security number or Tax ID. Business customers will need to use the last 4-digits of the TIN that is on that business profile.

Example customer:

John Smith

John’s Social Security Number: 999-88-7676

John’s temporary password: 7676

You will be prompted to select a permanent password for future use. Your password is case-sensitive and must be a minimum of 8 characters in length. Your password must include:

1) a number,

2) an uppercase letter,

3) at least 1 lowercase letters, and

4) a special character such as + _ % @! $ * ~

Browser Security Update

If you are using an older version of an internet browser, it could put your computer/device security at risk. With our enhanced Online Banking and Mobile Banking, it will require you use the latest version of the browser you are using like Microsoft Edge, Chrome, Firefox or Safari. See screenshot below.

If you use Internet Explorer at login, you will be prompted to download the latest Version of Microsoft Edge, and a link to download will be provided. If you wish to stay with Internet Explorer as your main web browser please use the link below.

Update Browser Screenshot

OPERATING SYSTEM (OS) AND BROWSER COMPATIBILITY :

OS and browsers not supported by PFB may be used; however, they may prevent users from accessing an application or cause some features to function improperly. For maximum security and optimal usability, PFB recommends using the latest supported versions of OS and browsers.

Microsoft plans to discontinue support of Windows 7 in 2020; for details visit https://support.microsoft.com/.