Security Awareness

CardReport a Lost or Stolen Card
To report a lost or stolen card, call us at 833-732-8351.
After regular business hours, please contact 1-800-500-1044.

CardReport Fraud
If you believe that your account(s) have been compromised,
please call 833-732-8351 immediately or Click here to contact us through our website.

Identity Theft

Identity Theft is the fastest-growing crime in America. To help you avoid being an ID Theft victim:

  • Be aware that your garbage may contain sensitive information or account numbers. Shred when possible.

  • Never provide personal information to someone by phone unless you have placed the call and trust the person/company with which you are dealing.

  • If someone claims to be calling from Planters Bank and is seeking personal information you have already provided, the call is likely a scam in process.

  • If something sounds too good to be true, it probably is a scam.

Opening A New Account

To comply with federal regulations, and to help in the fight against terrorism and money laundering, Planters Bank will ask for identification and other pieces of personal information. This information is closely guarded to avoid identity theft.

Mobile Device

Your mobile device provides convenient access to your email, bank and social media accounts. Unfortunately, it can potentially provide the same convenient access for criminals. Planters Bank, the Georgia Bankers Association and American Bankers Association recommend following these tips to keep your information and your money safe.

12 Ways to Protect Your Mobile Device (PDF)


It can be a bit overwhelming to understand all of the terms you’ll hear tossed about regarding cybersecurity. Just a few include malware, ransomware, phishing, worm, and many more. So while we can’t explain all things cybersecurity, our goal here is to give you an overview of many of the more common terms. Click here to learn more.

Tech Support Scams

Technical support scams, where the subject claims to be an employee (or an affiliate) of a major computer software or security company offering technical support to the victim. Recent complaints indicate some subjects are claiming to be support for cable and Internet companies to offer assistance with digital cable boxes and connections, modems, and routers. The subject claims the company has received notifications of errors, viruses, or security issues from the victim's internet connection. Subjects are also claiming to work on behalf of government agencies to resolve computer viruses and threats from possible foreign countries or terrorist organizations. Click here to learn more.

Internet Phishing Scams

The federal banking, thrift and credit union regulatory agencies have published an informational brochure to assist consumers in identifying and preventing a new type of fraud known as "phishing."

The term "phishing" as in fishing for confidential information is a scam that encompasses fraudulently obtaining and using an individual's personal or financial information. In a typical case, the consumer receives an e-mail requesting personal or financial information; the e-mail appears to originate from a financial institution, government agency or other entity.

The e-mail often indicates that the consumer should provide immediate attention to the situation described by clicking on a link. The provided link appears to be the Web site of the financial institution, government agency or other entity.

However, in "phishing" scams, the link is not to an official Web site, but rather to a phony Web site. Once inside that Web site, the consumer may be asked to provide Social Security numbers, account numbers, passwords or other information used to identify the consumer, such as the maiden name of the consumer's mother or the consumer's place of birth.

When the consumer provides the information, those perpetrating the fraud can begin to access consumer accounts or assume the person's identity.

Click here to learn 7 Tips for Protecting Yourself Online (PDF)