Frequently Asked Questions

Please click on an item below to view the answers for some of the frequently asked questions about banking with Planters First Bank. If any questions you have are not mentioned below feel free to contact us online or give us a call and we will be happy to assist you!

Important Phone Numbers

Toll-Free at 833.PFB.TEL1 (833.732.8351), email us info@bankpfb.com.
Hours of Operation: Monday – Friday 8:30 am until 5:00 pm

Toll-Free Telephone Banking
(877) 445-8814
Debit Card Activation
(866) 633-5293
Debit Card Lost / Stolen
(800) 500-1044

What’s your routing number?

Our bank routing number is 061210965.

Why Planters First Bank?

Planters First Bank is a locally owned community bank that has that personal appeal of face to face customer service but offers the convenience of technology.

Latest Rate information?

Please contact us at 833.PFB.TEL1 (833.732.8251) to get the latest rates.

Do you have a Fee schedule?

Click here to view a copy of our 2020 Fee Schedule for Consumer and Business Accounts.

How do I open a Deposit Account?

Please fill out the Consumer Deposit Account Inquiry. When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents. Once your application has been processed and approved, you can enroll in Online Banking and download our Free Mobile Banking App. A local banker will be in contact within the next 1-2 business days to review your application and discuss the next steps.

How do I apply for a Personal Loan?

Select to start a New Online Personal Loan Application. Planters First Bank cannot evaluate your application until you complete all of the required information and click the Submit Application button at the end of our online application. We will provide you with an application confirmation code that will be used to access your application if you do not finish your application today. When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

How do I close my account?

We're sorry to hear that you want to close your account. If we can improve your banking experience with us, please let us know what we can do. Call us at 833.732.8351 if we can assist you in any way.
To close your account, please ensure that you have canceled any recurring debits or credits linked to your account and your outstanding transactions have cleared. Then do one of the following:
Closing a checking or savings account, IRA or CD account, and/or credit card account. Visit your local branch to speak with a personal banker or call our Solution Center to talk to a local banker over the phone at 833.PFB.TEL1 (833.732.8251).

How do I change my address?

Contact Planters First Bank Toll-Free at 833.732.8351 for details on how to submit a Change Address Request.

How can I transfer funds to my account(s) at another bank?

After logging into your Mobile/Online Banking from the Menu you will choose Settings-Add Account-Make external transfers-Transfer set up- you will need to have the following information Account Name, Routing #, Account # and account type. You will then wait for test transactions to be sent to the account at another FI, this takes 1-2 days. You will then need to log back into your Online/Mobile Banking choose Settings-External Transfer to verify test transactions. Once the External Transfer account has been added it will be visible from your account options in Transfers.

Are my deposit accounts insured?

Planters First Bank offers FDIC insurance to our deposit accounts. To learn more about FDIC insurance coverage please visit https://edie.fdic.gov. EDIE lets consumers and bankers know, on a per-bank basis, how the insurance rules and limits apply to a depositor's specific group of deposit accounts—what's insured and what portion (if any) exceeds coverage limits at that bank. EDIE also allows the user to print the report for their records.

How do I set up direct deposit?

Direct deposits are initiated by the customer’s employer or if applicable the federal government. Customers may give their employer their Planters First Bank account number and bank routing number (061210965). The routing number is the routing number that is on their checks not deposit slips. Many employers require a blank check to setup direct deposit.

What is the difference between available balance and current balance?

Available balance refers to the actual amount available to the user without any restrictions, holds, memo post or uncollected funds. Current balance includes all funds including those that may be on hold, are still uncollected and thus, restricted by the bank from being used by the person holding the account.

What is ICS?

Insured Cash Sweep (ICS), service, you can access multi-million-dollar FDIC protection by working directly with just one bank that offers ICS. When Planters First Bank places your funds using ICS, your deposit is sent from your transaction account at our bank into deposit accounts at other ICS Network banks in amounts below $250,000, the standard FDIC insurance maximum. As a result, you can access FDIC insurance coverage from many institutions while working directly with just us. With the Insured Cash Sweep®, or ICS®, service, you can place your funds into demand deposit accounts (using the ICS demand option), money market deposit accounts (using the ICS savings option), or both, and:
-Rest assured knowing your ICS funds are eligible for multi-million-dollar FDIC insurance that’s backed by the full faith and credit of the U.S. government.
-Earn returns; put your money to work for you.
-Access your funds with unlimited program withdrawals (using the ICS demand option) or up to six program withdrawals per month (using the ICS savings option).
-Support your community by keeping the full amount of your deposit local so that we can fund more loans here in our backyard.
-Eliminate the ongoing tracking burdens associated with collateralization and the need to footnote uninsured deposits in financial statements if you are accustomed to these practices.

What is CDARS?

CDARS stands for Certificate of Deposit Account Registry Service®. It is a special service developed by Promontory Interfinancial Network, LLC to provide large depositors better access to FDIC coverage for all of their funds. By using the CDARS network, you can place a deposit in excess of $250,000 with Planters First Bank and be eligible to receive FDIC insurance coverage (for up to $50 million). Your deposit is then placed into the CDARS network by Planters First Bank and automatically deposited in increments of less than $250,000 with other banks in the network.

Do you offer credit cards?

Whether you are looking to increase your purchasing power or better control expenses, we have the card that is right for you. Enjoy worldwide credit convenience and hometown service with a Planters First Bank Credit Card!

Click here to Apply Today.
*Please note that to apply: Subject to credit approval. You must be 18 years of age or older. You must have a valid Social Security Number.

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