Introducing Video Banking

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Planters First Bank Introduces Video Banking and Reinforces its Commitment to Technology with a Personal Touch.

Planters First Bank announces the launch of its new Video Banking solution. Planters First Bank in collaboration with POP i/o is the first financial institution in Georgia to offer this POP i/o video solution to its customers and prospects. Video Banking offers the perfect combination of technology and personal local service. Until now, the technology introduced within the banking sector has often missed the mark when it comes to local service but with our Video Banking solution, Planters First Bank adds a local hometown banker to the technology. Not only does it allow customers to interact face to face it also allows bankers to share information, capture signatures on agreements/requests, demonstrate services and much more. This new service can be found in the PFB Video Banking app in the Apple App Store or Google Play store and on the Planters First Bank website.

“Today’s environment has increased the need for this type of solution since many people still want hometown banking but may not be comfortable returning to the branch environment or prefer to bank from an environment of their choosing. Additionally, this solution adds the personal touch to services such as account opening that online applications are often lacking at other financial institutions. Although traditional online applications do their best to streamline the process, many customers are still left with questions and in many cases these questions result in an abandoned application, the wrong account, and frustration,” according to Dan Duchnowski, Chief Deposit Officer and Chief Marketing Officer at Planters First Bank.

Video Banking is supported within the new Solution Center that Planters First Bank introduced earlier this year. The Solution Center is comprised of dedicated bank employees who have been trained to effectively use Video Banking and the services associated with this new product. Prior to Video Banking, this group of talented local bankers had been assisting customers with their everyday banking needs via telephone and email. As our solution evolves we will introduce Video Banking at select branch locations so customers can interact with subject matter experts within a secure bank environment.

Some of the services that this solution will assist with include the opening of personal accounts, customers questions, enrollments is services such as debit card overdraft protection, sharing product information, and demonstrating services such as how to enroll in online banking, setting up transfers to other accounts, and how to order checks.

Planters First Bank recognizes that technology is critical to its success but that it needs to be done right. Video Banking is an example of how technology should be introduced since it’s fully integrated and features our greatest resource, Planters First bankers. Lastly, this solution proves that community banks can offer the products and services that our customers want and need. Planters First Bank is proud to be Middle Georgia’s Hometown Bank. Start a Video Banking Chat today to learn more.

Eli Tinsley, President & Chief Banking Officer of Planters First Bank, had the following to say, “Planters First Bank is extremely excited to launch Video Banking through our partnership with POP i/o. This technology offers tremendous flexibility to our clients so they can enjoy their daily activities and the peace of mind that a Planters First Bank Specialist is just a click away. This new technology allows our customers to have live interactive face to face conversations from their smart phone. In addition, it offers live chat, various account opening options, and much more. In these unprecedented times our team continues to look for safe and creative ways to communicate with our awesome customers. Please download the app today to start enjoying this great new service."


Use Video Banking by Planters Bank to:

  • Open a deposit account, just like you could in a branch.
  • Change your address, phone number, and update other account information.
  • Get help enrolling in Online banking.
  • Share your screen with us if you need help navigating one of our digital banking tools.
  • Sign documents.
  • And of course, get answers to all of your banking questions.


What other transactions can I do using Video Banking?

Video Banking by Planters Bank is nearly the same as going into a branch but from the convenience of your own home or anywhere you are. You can connect with one of our bankers face-to-face to conduct all your banking needs.


Is Video Banking Secure?

When using our Video Call Center, your transaction is as secure as if you were making a face-to-face transaction. It is processed in exactly the same manner. For security purposes, transactions are recorded and questions may be asked to verify your identity.

mobile banking video chat screenshots

For Mobile Users:

To get started on your mobile device, download the app called Video Banking by Planters Bank from the Apple App Store or Google Play.

Download on the App Store

Get it on Google Play

Video Banking Service Disclosure: You must accept both video and audio capabilities on your device. The use of Video Banking with Planters Bank requires specific hardware and software as well as an agreement to the Terms of Use and in some situations a Consent to Electronic Records and Signature. Access is subject to the availability of the internet, cellphone and network coverage and plans, and typical service interruptions stemming from your providers or the bank's providers.

For Desktop Users:

  1. Click the “Start Video Call” Link to the right of this webpage to start the online video chat. You will need a functioning webcam and microphone.
  2. Enter your name and email address, check “Agree,” and hit “Next.” Make sure your camera and audio are working correctly. Click “Next.”

  3. Select “Video Call Team” to initiate a call. Our team is available Monday–Friday, 8:30 am–5:00 pm Eastern Time. After the call, please fill out the service survey about your experience.


About Planters Bank:
Founded in 1896, Planters First Bank, the 8th oldest financial institution in Georgia, is headquartered in Cordele, Georgia, and operates seven full-service locations throughout Middle Georgia.

For additional information, contact:
Dan Duchnowski
Chief Marketing Officer
(478) 971-8031
dduchnowski@bankpfb.com

About POPio Mobile Video Cloud:
POPio Mobile Video Cloud (POPi/o) is a web and mobile video software solution bridging the gap between businesses and their customers. Through increased connectivity, this comprehensive and interactive solution enhances customer communication and action to empower sales and give companies the tools they need to exceed customer expectations. For more information regarding POPi/o, visit http://www.popio.com or call (801) 417-9000.

Press Contact:
POPi/o Mobile Video Cloud PR
Kristi McCain, (385) 204-4341
mccainconsultingllc@gmail.com